While Gainbridge Fieldhouse does not impose age restrictions on any event, parents may choose to screen the acts to determine if they are age-appropriate. Once the child reaches 24 months old a ticket will be necessary for admission. There are events where the promoter requires that all guests, regardless of age, have a ticket to enter the event. For information specific to your event, please contact the Gainbridge Fieldhouse Box Office at 317-917-2727.

Want to learn more about Premium offerings? Check out Premium Experiences site HERE. Want to book a suite, veranda, or Lexus Loft box for an event? Please contact Premium Sales at 317-917-2801. Please note: The Box Office does not sell Premium Seating. Please direct all inquiries to Premium Sales at the contact info listed above.

For safety reasons, prohibited items include but are not limited to:

• Alcohol, drugs, illegal substances, or any paraphernalia associated with drug use
• Audio/Video recorders, professional cameras, tripods
• Backpacks
• Bags larger than 6”x9”x1.5”
• Beach balls or any projectiles or missiles
• Cans, bottles, coolers, or other similar containers
• Clothing that displays obscene/offensive language and/or pictures (as determined by Gainbridge Fieldhouse management)
• Drones
• Fireworks
• Hard-sided bags
• Laser pens/pointers of any type
• Military or Tactical style clothing/gear (Active Duty Military uniforms are allowed)
• Noisemakers such as air horns
• Objects that obstruct another guest’s view of the playing/performance surface
• Outside food or drinks
• Pepper spray/Mace
• Poles or sticks
• Signs, flags, banners larger 11″X17″ or affixed to any pole
• Skateboards/roller blades
• Tripods, mono pods, or selfie sticks
• Weapons of any type, including chains, knives, firearms, and spiked jewelry
• Any other item deemed unacceptable by event/building management

If an item is revealed during a search, guests may dispose of the item or return the item to a safe storage location away from the Fieldhouse.

Security policies and staff are in place to ensure a safe facility and event for all guests, employees, and participants. All guests entering the Gainbridge Fieldhouse are subject to a security screening, visual inspection, and bag inspection conducted by Gainbridge Fieldhouse personnel. Security screenings are designed to detect prohibited items from entering the venue.

Backpacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements, or media backpacks that are screened at the media entrance), hard-sided bags and any bag larger than 6″x9”x1.5” will not be allowed. Discretion is allowed for purses and diaper bags that, while having the appearance of backpacks, generally are sized differently, and have a different purpose. These are allowed on a case-by-case basis and subject to management approval. All guests entering the Fieldhouse are subject to security screening, visual inspection, and bag inspection conducted by Gainbridge Fieldhouse personnel.

Weapons of any type, including (but not limited to) guns, chains, spikes, selfie sticks, sharp objects, pocket knives, mace/pepper spray or any other item deemed by management as a safety or security concern, will not be permitted inside the building.

If you are purchasing tickets in person, street parking is available surrounding the Fieldhouse or you may park at the Virginia Ave. Parking Garage located at 155 S Delaware St. Please note: There may be a cost associated with parking in these locations.

As a general rule cameras with any detachable lens, or with an electronic or manual lens that extends more than one inch (1”) are prohibited for concerts.

Tripods and other equipment that could pose a tripping hazard are not permitted.

Standing or positioning oneself in order to take pictures in a manner that obstructs the view or enjoyment of the event by others is not permitted. Selfie sticks are not allowed in the building.

Gainbridge Fieldhouse management will enforce these policies as specified. We reserve the right to disallow cameras that, in the opinion of management, may be used to produce professionally marketed images or that violate event rules. Guests may call 317-917-2500 for specific requirements or restrictions.

An array of Concessions are located throughout the concourses with all the fan favorites and local fares. Levy manages all food and beverage outlets at Gainbridge Fieldhouse.

Seat availability is constantly changing. For the most up-to-date seat availability, please refer to the Interactive Seat Map on Ticketmaster.com. Seat availability will not be provided over the phone.

For your safety, all exits are final. Guests are not permitted to leave an event at Gainbridge Fieldhouse and then re-enter the same event.

ADA seating may be purchased in advance on Ticketmaster.com. Once on the event’s Ticketmaster page, select “Accessibility” from the “Filters” tab to distinguish ADA seating on the Interactive Seat Map. If ADA seating accommodations are not purchased in advance but are needed on the day of the event, visit Guest Services on any level upon arrival to request ADA/limited mobility seating. Exchanges are subject to availability.

Wheelchair locations and modified aisle seats with ample room are available throughout Gainbridge Fieldhouse. Seating is dispersed both vertically and horizontally. Tickets for guests with disabilities are available through Ticketmaster outlets or in-person at the Gainbridge Fieldhouse Box Office. Please indicate when purchasing tickets if you require accessible seating. If you are injured or become otherwise disabled after the purchase of your ticket, please bring your ticket(s) to the box office to see what options are available.

The Box Office is located in Gainbridge Fieldhouse in the Ascension St. Vincent Entry Pavilion.

Lost items that have been turned in to Guest Relations are logged in to an electronic system by Fieldhouse staff. If you lost an item, we encourage you to click the button below and fill out the form with details of your lost item. Once you complete the form, you will be notified of a possible match and given directions to claim it. Any unclaimed items will be discarded after a minimum of two weeks and a maximum of 30 days; as storage space dictates. Please call 317-917-2979 with questions or for further assistance.

Ticketmaster is the only verified platform to purchase tickets for Gainbridge Fieldhouse events.

Beware of counterfeit tickets! StubHub, Vivid Seats, Seat Geek, Overtime, eBay, Craigslist, secondary ticket “brokers”, or other 3rd parties are not recognized ticketing agents. Tickets purchased from unauthorized agents can be counterfeit, stolen, or otherwise invalid for admission.

Due to the nature of our business, we host events that may sell out. Patrons sometimes go to the secondary or resale market to purchase their tickets. Gainbridge Fieldhouse is NOT able to guarantee the validity of these tickets, as they are not purchased from an official source. By purchasing these tickets, you may be the victim of scalping. While you may receive real event tickets, you may end up paying more than the ticket’s face value.

Issues or refunds for tickets purchased from 3rd parties must be resolved by the 3rd party from which they were purchased. The Gainbridge Fieldhouse Box Office is NOT able to resolve any issues or issue any refunds for tickets purchased from 3rd party sites.

Please be advised: Gainbridge Fieldhouse or Ticketmaster will never ask you to pay for gift cards or money orders in exchange for access to tickets. Do not fall for a gift card scam.

Free Wi-Fi access is available to all guests at Gainbridge Fieldhouse. Simply select GFH_WIFI and accept the Terms and Conditions from your browser.