LO-FI Lounge shows are always 21+. We apologize to our underage guests and are working to get this changed.

LO-FI requires a valid ID for admission for all guests. Only valid state or government issues ID’s are permitted. Expired and temporary ID’s are not accepted.

No. Due to the intimate nature of the venue, LO-FI Lounge does not offer any seating upgrades.

At our venues, we strive to ensure a safe and enjoyable experience for all guests. While specific rules may vary slightly depending on the event location, the following list generally applies across all venues.

Any illegal items found will be confiscated immediately. Guests discovered with prohibited items inside the venue may face ejection, and those attempting to enter with such items may be denied entry.

We appreciate your cooperation in adhering to these guidelines to ensure everyone’s safety and enjoyment during our events.

Permitted Items include:

• Small Purse / Fanny Pack – subject to security inspection
• To-go food from local restaurants
• A warm heart & smiles

Non-Permitted Items include:

• No outside beverages
• No weapons of any kind
• No drugs or illegal substances
• No coolers
• No glass
• No smoking or vaping in venue, designated smoking area outside venue
• No backpacks
• No pets
• No bad attitudes

The venue reserved the right to deny any item, or guest, should they feel that it poses a security threat to the event.

Yes! You’re welcome to bring personal purse, fanny pack or handbag so long as it does not exceed 14” x 14” in size. No backpacks are permitted at any time.

Parking in Fountain Square can be difficult at times and we highly recommend you carpool, Uber, Lyft, or use public transportation when attending an event. Street and parking is available along Woodlawn Ave, Virginia Ave, and Prospect St. Bicycle parking is available in front of HI-FI on Virginia Ave and neighboring streets. Do not park in the Wine Market parking lot.

Our photo policy varies for each event and is at the discretion of the artist performing that night. This policy can change from night to night.

As a general guideline, we typically do not permit professional photography unless it has been pre-approved by either HI-FI or the Artist Management.

For approved photographers, you’re welcome to snap photos during the first three songs of the performance. However, please refrain from using flash.

Media personnel and professional photographers interested in covering our events can reach out to us at  to request media credentials.

Yes, LO-FI Lounge offers a full service bar offering beer, wine and spirits along a small selection of snacks.

LO-FI is a general admission, standing venue. Guests who arrive early may be lucky enough to grab one of the few cocktail tables.

No. Re-entry is only permitted for use of the restroom facilities.

The Murphy Arts Center is a handicap accessible building. The elevator is located inside the main entrance near the intersection of Virginia Ave. and Woodlawn Ave. Once you have arrived at the 2nd floor the accessibility continues through the corridor to the LO-FI Lounge. There is no designated ADA seating area at LO-FI. Guests with any special needs or questions should reach out to our box office at boxoffice@hifiindy.com.

On the night of the show, tickets can be purchased at the door.

Through the week, guest stay purchase tickets at at any of our box office locations which include:

• Virginia Ave Mercantile 1043 Virginia Ave – Suite 2 – Mon. – Fri. 10 a.m – 6 p.m.
• HI-FI Box Office 1043 Virginia Ave. – Suite 4 – Open on all HI-FI show nights – See show listings for times
• HI-FI Annex Box Office (located behind the Murphy Arts Center) – Open on all HI-FI Annex show nights – See show listings for times

To inquire about lost items including credit cards, clothing, phones, wallets, etc, contact marketing@hifiindy.com. Recovered items are available for pickup in our office (Suite 2) Monday-Friday 10:00 a.m. to 6:00 p.m.

If a show is postponed, ticket holders will be notified of the change via email, and no other action is needed if you would like to keep your tickets. LO-FI will work to find a new date for the show and provide updates as they become available. If you are unable to attend the rescheduled date, refunds will be offered at point of purchase for 30 days following the rescheduled date. If you paid with cash at the box office for your tickets, you will need to contact boxoffice@hifiindy.com for further instructions to process your refund.

Tickets purchased online will be automatically refunded in the event of a cancelled show. Please allow 3-5 business days for the refund to post to your bank. No action is required and you should only need to contact the box office if you 1.) paid cash at our box office, 2.) have received a new/different card than the one you originally purchased with, or 3.) if you do not see the refund in your account after 5 business days.

All buyers should be aware when purchasing tickets through non-authorized sites and ticket resellers. There have been multiple instances of fans being taken advantage of on Facebook, Craig’s List, StubHubk Vivid Seats and other third party broker websites. LO-FI is only required to honor valid tickets issued from our authorized ticket providers with are: Tixr and See Tickets. In the event a show sells out, you can join the waitlist via the official event listing on our website, which will notify you if any tickets become available. When in doubt, you can always reach out to our box office at boxoffice@hifiindy.com.

You may purchase tickets at any of our box office locations, during the specified hours, with no services charges.

• Virginia Ave Mercantile 1043 Virginia Ave – Suite 2 – Mon. – Fri. 10 a.m – 6 p.m.
• HI-FI Box Office 1043 Virginia Ave. – Suite 4 – Open on all HI-FI show nights – See show listings for times
• HI-FI Annex Box Office (located behind the Murphy Arts Center) – Open on all HI-FI Annex show nights – See show listings for times

Yes. LO-FI offers free WI-FI during all shows. Simply select the HI-FI Free WI-FI network and you are all set.