Most of our gigs are open to those of all ages, though there are a few exceptions. Double-check our website for specific age requirements before getting your tickets. We’ve made it super easy to spot the age restrictions on each event listing.

If you are going to indulge in a seating upgrade in our VIP area, all guests must be 21 years of age or older.

HI-FI requires a valid ID for admission. For guests who will be consuming alcoholic beverages, a valid state or government issues ID is required. Everyone will be carded during check-in. Expired and temporary ID’s are not accepted.

HI-FI proudly offers our VIP Deck, situated at the rear of the venue. This elevated section features table seating and provides convenient access to the bar. Please be advised that all guests in this area must be 21 years of age or older. For seating upgrade inquiries, please contact the box office at boxoffice@hifiindy.com

At our venues, we strive to ensure a safe and enjoyable experience for all guests. While specific rules may vary slightly depending on the event location, the following list generally applies across all venues.

Any illegal items found will be confiscated immediately. Guests discovered with prohibited items inside the venue may face ejection, and those attempting to enter with such items may be denied entry.

We appreciate your cooperation in adhering to these guidelines to ensure everyone’s safety and enjoyment during our events.

Permitted Items Include:

• All bags and possessions are subject to search and may be subject to metal detection. No backpacks are permitted at any of our venues.
• Clear tote or bag made from plastic, vinyl or PVC that does not exceed 14” x 14” in size.
• Personal purse, fanny pack or handbag so long as it does not exceed 14” x 14” in size
• A warm heart and smiles

Prohibited items include:

• Weapons of any kind: Firearms (with or without permit), knives (any size), multi-tools
• Pepper Spray or Mace
• Flares or Fireworks
• Oversized bags (Bag larger than 12” x 12”, including all backpacks, briefcases, luggage, or duffle bags)
• Illegal Substances
• Outside Beverages
• Laser Pointers
• Removable lens cameras or flash photography, tripods, monopods, selfie-sticks (unless pre-approved by Event Manager)
• Audio or Video recording devices (unless pre-approved by Event Manager)
• Signs larger than 11” x 17” or any sign attached to a stick or pole
• Skateboards, hoverboards, rollerblades, scooters, or bicycles
• Hula hoops, spray paint, silly string
• Noise Making devices (i.e. Air Horns, drums, whistles)
• Coolers or Ice Chests
• Animals/Pets (Except Service Animals)

HI-FI reserves the right to prohibit any item, including items not listed above, from entering the premises if deemed hazardous or disruptive to the event.

Yes! You’re welcome to bring personal purse, fanny pack or handbag so long as it does not exceed 14” x 14” in size. No backpacks are permitted at any time.

Depending on the day and time, finding a spot can be tricky. On busy show days we advise arriving early to ensure you get a good spot.

We’re excited to announce our partnership with LAZ Parking to offer pre-paid parking options for HI-FI and HI-FI Annex events. The lot is conveniently located directly next to HI-FI Annex, in the former PNC Bank parking lot. Check here for parking availability ahead of your show.

Parking is free on all of the surrounding streets in Fountain Square and most parking lots.

We advise against traveling down St. Patrick St on show days, as it can become congested one-way with traffic coming from both directions.

Bike parking is available at any of the bike racks on Virginia Ave in front of HI-FI.

Our photo policy varies for each event and is at the discretion of the artist performing that night. This policy can change from night to night.

As a general guideline, we typically do not permit professional photography unless it has been pre-approved by either HI-FI or the Artist Management.

For approved photographers, you’re welcome to snap photos during the first three songs of the performance. However, please refrain from using flash.

Media personnel and professional photographers interested in covering our events can reach out to us at marketing@hifiindy.com to request media credentials.

Absolutely! You can grab some chips, candy, or snacks at HI-FI’s bar.

Check your show listing for information on the show’s seating configuration. The majority of HI-FI shows are general admission, standing-room-only. Depending on the show, there are a handful of tables available to those who arrive early. There is a limited amount of seating upgrades available on the VIP deck. Contact the box office to secure a seating upgrade for your show at boxoffice@hifiindy.com. Shows that are reserved or partially reserved seating configurations will have information or purchase options directly on the event listing.

Re-entry is allowed for HI-FI shows once you’ve been stamped or wristbanded by a member of our staff.

There are 2 handicapped parking spots in the lot located across Prospect St. closest to El Arado Mexican Grill. The box office handles any special needs or ADA seating requests at boxoffice@hifiindy.com.

Getting tickets to our shows is super easy! You have a few options, depending on how you like to roll:

Online: Grab your tickets in advance from our official websites, hifiindy.com and mokbpresents.com, or through our trusted ticketing partners tixr.com and seetickets.us.

In Person: Swing by one of our convenient box office locations around the Murphy Arts Center building and grab tickets with no service fees:

Main Box Office at Virginia Ave Mercantile: Located at 1043 Virginia Ave Suite 2. Open Friday from 10 am to 6 pm and Saturdays from 9 am to 5 pm. (Open late First Fridays until 9 pm)

HI-FI Box Office: Found at 1043 Virginia Ave Suite 4 (at the main entrance to HI-FI). Open only on show nights, starting 1 hour before published show times until 10 pm.

Have you misplaced something during one of our events? Don’t worry, we’re here to help reunite you with your belongings! While we can’t take responsibility for lost or stolen items, we’re committed to assisting you in any way we can.

Found items are securely stored at our Virginia Ave Mercantile & Box Office until they’re claimed. Please note that items lost during late-night events might take until the next morning to reach our lost and found. We know you might be eager to retrieve your belongings (like that phone you’re pinging outside our door at 6 am), but our team typically wraps up late-night events and may not be available until later in the morning.

To inquire about lost items, shoot us an email at boxoffice@hifiindy.com. Office hours are Monday through Friday, 10 am to 6 pm, and Saturdays from 9 am to 5 pm.

Let’s work together to get your goods back to you as quickly as possible!

What’s Your Refund Policy for Postponed Shows?

If a show gets postponed, don’t sweat it! We’ll shoot you an email to let you know about the change, and if you’re cool with the new date, no further action is needed on your part.We’ll be working diligently to find a new date for the show, and we’ll keep you updated every step of the way. But if you can’t make it to the rescheduled gig, we’ve got your back. You’ll have a generous 30-day window following the announcement of the new date to request a refund.

For those who paid with cash at our box office, just drop us a line at boxoffice@hifiindy.com for further instructions on processing your refund.

Please bear with us as we explore rescheduling options with the tour. Your patience is much appreciated as we work to present the best possible show experience for you.

What’s the Refund Policy for Canceled Shows?

In the unfortunate event of a canceled show, don’t fret! If you purchased your tickets online, your refund will be processed automatically. Just sit tight and allow 3-5 business days for the refund to appear in your bank account.
No need to lift a finger! However, there are a few scenarios where you might need to reach out to our box office:

• If you paid cash at our box office.
• If you’ve received a new or different card since your original purchase.
• If you haven’t seen the refund in your account after 5 business days.

What Happens if a Show Gets Rescheduled?

No worries! If a show you’ve already grabbed tickets for gets rescheduled, your tickets will still be valid for the new date. We’ll shoot you an email to let you know about the change, and if you’re good to go for the new date, no further action is needed on your part.

However, if you can’t make it to the rescheduled gig, we’ve got you covered. You’ll have a generous 30 days from the announcement of the new date to request a refund. Just reach out directly to our box office to kickstart the process.

It’s crucial for all buyers to exercise caution when purchasing tickets from unauthorized sites and ticket resellers. Tixr is the only ticket vendor supported at our venues. Unfortunately, this is a widespread issue affecting venues nationwide, and true fans often find themselves at a loss. Regrettably, there’s little we can do in such situations. Since the original transaction didn’t occur through our authorized ticketing partners, we lack the necessary information to assist. It’s disheartening to witness fans being taken advantage of, especially on platforms like Craigslist, Facebook, StubHub, VividSeats, SeatGeek, and others. We are only obligated to honor valid tickets purchased through our approved channels.

Yes. HI-FI box office is located at the main entrance off of Virginia Avenue. The box office is open 1 hour prior to the published door time. Additionally, our new and primary box office is located two doors down from HI-FI in Suite 2. This box office is open Monday through Friday 10 am to 6 pm and Saturdays from 9 am to 5 pm for fee-free ticket purchases. HI-FI accepts cash as well as all major credit cards for ticket purchases.

Yes. HI-FI offers free WI-FI during all shows. Simply select the HI-FI Free WI-FI network and you are all set!