GENERAL SHOW INFORMATION
Venue & Age Restrictions
HI-FI’s age policy varies by event, with most shows open to ages 18 and up. Please check the show listing to confirm if your event is all ages, 18+, or 21+.
Seating & VIP Options
This show is general admission, standing room only. For a more comfortable experience, a limited number of VIP upgrades with reserved seating are available. Visit our VIP Upgrade page or reach out to us at boxoffice@hifiindy.com for details.
Box Office & ID Requirements
The box office opens one hour before the published door time. Alcoholic beverages are available for guests 21 and over with a valid, government-issued ID.
VENUE LOCATION
VIP SEATING UPGRADES
With limited availability, these options tend to sell out quickly. You can purchase VIP upgrades for this and future shows directly from our VIP Upgrade page to enhance your HI-FI experience!
ACCESSIBILITY
WHAT YOU CAN BRING TO THE SHOW
Security Screening
Upon arrival, all guests will go through a security screening, which may include bag checks, metal detection, and/or wanding. IDs may also be scanned to verify age for those over 21. Any prohibited or illegal items found will be confiscated, and guests attempting to enter with such items may be denied entry or, if found inside the venue, may be subject to ejection.
Permitted & Non-Permitted Items
Please note that permitted and restricted items may vary by event. Below is a general list for reference:
Permitted Items
- Clear Tote or Bag – Clear bags made from plastic, vinyl, or PVC not exceeding 14” x 14” (subject to security inspection)
- Personal Bags – Purses, fanny packs, and handbags no larger than 14” x 14” (subject to security inspection)
- Small, Handheld Umbrellas
- To-Go Food from local restaurants including Easy Rider Diner
- A Warm Heart & Smiles
Non-Permitted Items
For safety reasons, guests cannot bring the following items into the venue. HI-FI reserves the right to prohibit any item deemed hazardous or disruptive.
- Weapons of any kind – Including firearms (even with a permit), knives, multi-tools
- Pepper Spray/Mace
- Fireworks or Flares
- Outside Beverages or Coolers
- Oversized Bags – Larger than 12” x 12” (e.g., backpacks, duffle bags, camelbacks, briefcases, luggage)
- Drugs or Illegal Substances
- Laser Pointers
- Glass Containers
- Smoking or Vaping – Prohibited inside the venue; designated smoking area available outside
- Pets or Animals – Except for documented service animals
- Cameras & Photography Gear – No removable lens cameras, flash photography, tripods, monopods, or selfie sticks unless pre-approved
- Audio or Video Recording Devices – Unless pre-approved by the Event Manager
- Transportation Gear – No skateboards, hoverboards, rollerblades, bicycles, scooters (bike parking is available outside)
- Oversized Signs – No signs larger than 11” x 17” or signs attached to sticks
- Hula Hoops, Spray Paint, Silly String
Thank you for your cooperation and helping us create a safe environment for all guests. We look forward to a great show!
COUNTERFEIT TICKETS, BROKERS & RESELLERS
To ensure a smooth entry to our shows, please purchase tickets only from our authorized ticketing partner, Tixr. As we recently transitioned from See Tickets to Tixr, there are some current shows with tickets available on both platforms, and we will honor valid tickets from either. Please note the emphasis on valid tickets, as we will not accept counterfeit or unauthorized tickets.
Beware of Third-Party Sellers
We strongly caution against buying tickets from third-party sources like Craigslist, Facebook, StubHub, Vivid Seats, or individual sellers. It is the buyer’s responsibility to verify ticket validity, and we cannot guarantee entry with tickets purchased outside of authorized channels. If counterfeit tickets are presented at the gate, our only option is to deny entry—a difficult decision, but necessary to maintain the integrity of our events.
Social Media Scams
We also recommend avoiding social media posts or comments from individuals claiming to have “2 extra tickets and can’t go.” Many scams involve reselling the same ticket to multiple buyers. If you have any concerns about ticket legitimacy, please reach out to our Box Office for guidance.
CONTACT US
FREQUENTLY ASKED QUESTIONS (FAQ)
Can I bring a bag into the show?
Yes! You are allowed to bring a small purse or fanny pack, but it may be subject to security inspection.
What is the camera/photo policy for this venue?
The photo policy is determined by the artist and may vary each night. Generally, HI-FI does not permit professional photography unless pre-approved by the band. For approved photographers, photos are allowed during the first three songs only, with no flash permitted. Please note that the artist, not the venue, controls the photo policy for each show.
To request pre-approval for media credentials, please contact marketing@hifiindy.com at least 48 hours prior to the event.
Can I purchase ear plugs at the venue?
Can I leave and re-enter the venue?
I lost something at the show. Who do I contact?
What is your refund policy?
If a show is postponed, ticket holders will be notified via email, and no action is required if you wish to keep your tickets. HI-FI will work to reschedule the show and will provide updates as soon as they are available. If you are unable to attend the new date, refunds will be offered at the original point of purchase for 30 days after the rescheduled date. If you purchased tickets with cash at the box office, please contact our Box Office for instructions on processing your refund.
In the event of a cancelled show, tickets purchased online will be automatically refunded. Please allow 3-5 business days for the refund to appear in your bank account. No action is required unless you 1.) paid cash at our box office, 2.) have a new or different card than the one originally used, or 3.) do not see the refund after 5 business days. For assistance in these cases, please reach out to our Box Office.
